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Server & RAID Recovery

Server, NAS/SAN/DAS, and RAID Array Data Recovery Capabilities

» » » Server/RAID Recovery

Server/RAID recovery is most commonly associated with RAID array failures, hard drive crashes, power surges, fire damage, floods/water damage, or other physical damage to a disk, drive, or controller. However, Iomega offers solutions to many other common (and not so common) causes of data loss.

Naturally, the individual media in servers suffer from the same failure points as do drives in personal computers and workstations, such as:

Server won't boot
Inaccessible drives and partitions
Applications that are unable to run or load data
Corrupt files/data
Bad sectors
Virus attack

Hard disk drive component failure
Hard drive crashes
Fire or water damage
Media surface contamination and damage
Accidental reformatting of partitions
Accidental deletion of data

The increased complexity of many server operating systems results in additional Data loss situations:

RAID array failure
Server registry configuration lost
Intermittent drive failure resulting in configuration corruption

Accidental reconfiguration of RAID drives
Multiple drive failure
Accidental replacement of media components

Supported Servers and RAID Arrays

Workgroup, Departmental & Enterprise servers from all manufacturers, including IBM, Hewlett-Packard, Compaq, Dell, Sun and NEC
Standalone and rack-mounted RAID arrays using SCSI, Fibre Channel or IDE drives from all manufacturers, including EMC, IBM, Compaq, Hewlett-Packard and Hitachi
Network Attached Storage (NAS) servers from manufacturers such as Iomega, Quantum, Snap!, Maxtor, NSS μStor and HP

Supported Operating Systems, Platforms, and Filesystems

Windows 2000 Professional and Server with NTFS, FAT32 or FAT16 file systems using standalone basic partitions or dynamic spanned, striped or fault-tolerant (RAID) volumes
Windows NT Workstation and Server with NTFS or FAT16 file systems using standalone, spanned, striped or fault-tolerant (RAID) volumes
UNIX on Intel and Non-Intel platforms, including:
- SCO OpenServer and Xenix
- UnixWare from Novell and SCO
- Solaris on Intel platforms, Sun/SPARC equipment, with UFS and VERITAS VxFS file systems
- Linux with EXT2FS,XFS,REISERFS and JFS file systems on standalone and RAID volumes
- BSD-based systems such as FreeBSD, OpenBSD and NetBSD, BSDI, LynxOS
- QNX
- HPUX on Hewlett-Packard workstations with HFS and VERITAS VxFS file systems on standalone and LVMvolumes
- IRIX on SGI workstations with EFS and XFS file systems
- VMS and OpenVMS running on Compaq and DEC equipment using ODS file system
- AIX on IBM RS/6000 with jfs file systems on LVM volume
Novell NetWare with FAT and NSS file systems using standalone, spanned, striped or fault-tolerant (RAID) volumes
Windows XP Professional and Home with NTFS, FAT32 or FAT16 file systems using standalone basic partitions or dynamic spanned, striped or fault-tolerant (RAID) volumes
Windows ME, 98, 95 with FAT32 or FAT16 file systems
MS-DOS and variants using 12 or 16 bit FAT file systems
Compressed volume managers including Stacker, DoubleSpace and DriveSpace
OS/2 with FAT and HPFS file systems
Apple Macintosh:
- OS 9 with HFS and HFS+ file systems
- OS X with HFS, HFS+ and UNIX UFS file systems
- All Macintosh hardware using SCSI, IDE and FireWire interfaces, including software RAID drivers such as SoftRaid and FWB Raid

24/7 Onsite & Critical Response Service

If you have a server disaster Data recovery situation, RAID array failure, or other emergency data recovery need requiring immediate help or onsite service, call our Critical Response Team toll-free at 866-852-5649 any time, day or night.

24/7 response
Highest level of expert Data Recovery service for servers (NAS, SAN, DAS), RAID array failures, SQL databases, etc.
On-site service for situations where shipping is not feasible

The Critical Response Team is comprised of the best of the best data recovery technicians: they are called for every kind of situation imaginable. This team works on multiple drive multi-Gigabyte and Terabyte RAID servers, Jukeboxes, custom installations and configurations, SQL Database corruption, tape failure and custom file extraction from corrupted backup sets.

Whatever the situation, these techs are ready to help.

Iomega's Data Recovery Process for Servers, NAS, or RAID Arrays

Our technicians treat Server and RAID data loss situations as high priority cases. An initial diagnosis determines whether each media device is accessible to our lab equipment. If so, the first priority is to create a raw image of all data from accessible media onto new media so that logical analysis can determine the nature of the data loss situation.
If some of the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage.
Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors.
Logical recovery uses the raw images of all the server's media by examining the low-level data sectors. Technicians must determine both the exact layout of volumes which span or are striped across multiple drives and what fixes to filesystem structures are needed to get access to the important data.
Multiple-drive servers are typically 'destriped' onto our media so that filesystem repairs can be performed and the data files extracted. Sometimes the existing filesystem structures are missing or damaged so much that data has to be extracted directly from one or more fragments of the destriped image.
Our programmers have created a full set of software data recovery tools used by our technicians to analyze, destripe, fix & recover data from raw images drives from all operating systems. Once a recovery has been successfully performed, file lists are created and data validity is checked.

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