"You saved me hundreds of hours by recovering data off a damaged disk. Will recommend your service to anyone."
Read more testimonials...

Trusted and Guaranteed Data Recovery Service for All Brands and Media

Data Recovery for Hard Drives

What is the Hard Drive Data Recovery process and what can I expect?

» » » Hard Drive Data Recovery Process

Important!

Please do not run any data recovery software, do-it-yourself file recovery programs or other applications on your hard disk! Data recovery software often makes the situation worse and limits the amount of data that can be successfully recovered.

Ship Your Media to an Iomega Data Recovery Lab

Data Recovery Lab mail-in or drop-off locations

To ensure the safety of your data and to avoid potential data loss due to shipping, please use the following packaging instructions and be sure to include the printed web confirmation into the box (don't forget to keep an extra copy of the form with package tracking information for your records).

If at all possible, remove the drive/media from the computer. Get expert help if necessary. Send us just the drive and/or disks.

Caution: A familiar form of Electrostatic Discharge, often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure.

Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.

Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:
- Wrap media in an anti-static bag or similar material to prevent ESD.
- Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
- Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
- If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.

Make sure it is clearly labeled as FRAGILE and don't forget to include the completed and signed Evaluation Request Form.

Receipt Notification & Online Case Tracking

As soon as Iomega Data Recovery receives your hard drive, we will send a Receipt Notification to you, usually by e-mail (if one is provided when requesting a free quote). Included in this Receipt Notification will be your Online Case Tracking Web Login & Password. You can use your login information to check the status of your case on our secure Online Case Tracking system 24/7! You'll also be able to directly contact your Data Recovery Consultant if you have any questions, or call us toll-free at 866-852-5649!

Immediate Free Evaluation and Quote

Once Iomega receives your hard drive, our highly qualified Data Recovery technicians will perform a free diagnostic evaluation and contact you with a no-nonsense, risk-free quote -- in most cases within one business day. If you are not satisfied with our offer or we are unable to recover your data, we'll ship your hard drive back to you.*

* Shipping charges may apply

World-Class Data Recovery Service

Our Hard Drive Data Recovery specialists are experts at difficult hard drive recoveries, data retrieval and restoration. Once you approve the quote, we use patented techniques to safely and quickly restore your data. The data will be sent back to you on a hard drive, CD/DVD, or other media of your choice.

Additional Hard Drive Data Recovery Services

Call us toll-free at 866-852-5649
An Iomega Data Recovery consultant will work with you on a 1-on-1 basis to determine the best shipping options for you!
24/7 Onsite and Critical Response Service
For emergency data recovery needs, mission-critical applications, or onsite service for large jobs, our Critical Response Service can meet any need!